Generative AI Policy

Introduction

At MyPay LLC (“we,” “us,” or “our”), the creators of ReviewLens (available at https://reviewlens.ai), we are committed to leveraging Generative Artificial Intelligence (“Generative AI”) responsibly to enhance our reputation management services. This Generative AI Policy (“Policy”) establishes guidelines for our employees, contractors, clients, and partners (collectively, “Users”) to ensure that the use of Generative AI within ReviewLens promotes innovation, maintains ethical standards, and complies with applicable laws, all while benefiting the online reputation management industry.

MyPay LLC is located at 4 Eleanor Drive, Kendall Park, NJ, 08824, United States.

Purpose and Scope

This Policy governs the use of Generative AI tools and features integrated into ReviewLens or utilized by Users in connection with our services. Generative AI refers to technologies that create content, such as text or data insights, based on learned patterns from existing datasets. Our goal is to harness this technology to improve customer experiences, streamline review management, and provide actionable insights, while avoiding harm to individuals, businesses, or society.

Commitment to Responsible Use

We recognize that Generative AI introduces opportunities alongside potential legal and ethical challenges. To address these, ReviewLens adheres to the following principles:

• Data Protection: We ensure that any Generative AI features within ReviewLens comply with data privacy laws, safeguarding personal and sensitive information with care and diligence.
• Non-Discrimination: Generative AI will not be used to unfairly treat individuals based on protected traits, such as race, gender, or age, ensuring equitable outcomes in review processing and analysis.
• Transparency: Users will be informed when Generative AI is employed within ReviewLens, such as in generating review summaries or insights, to foster trust and clarity.
• Human Oversight: While AI enhances efficiency, human judgment remains integral. Users can review and adjust AI-generated outputs to align with business needs and ethical standards.

Ethical Guidelines

To maintain integrity, Users must follow these practices when engaging with Generative AI in ReviewLens:

• Respect for Privacy: Any data processed by Generative AI will be used solely for legitimate purposes tied to delivering ReviewLens services, in line with our Privacy Policy.
• Accuracy and Accountability: Users should verify AI-generated content for accuracy before relying on it, as we strive to minimize errors but cannot guarantee perfection in AI outputs.
• Prohibited Uses: Generative AI must not be used to create misleading content, infringe on intellectual property, or violate third-party platform policies (e.g., review site terms).

Confidentiality and Privacy

Protecting confidential information is a priority. For this Policy:

• ReviewLens Confidential Data: This includes proprietary information valuable to MyPay LLC, such as client data, AI algorithms, or internal analytics. Unauthorized disclosure could harm our competitive position or reputation.
• User Data: Client-provided data (e.g., customer reviews) will only be processed by Generative AI to fulfill ReviewLens’ intended functions, with strict confidentiality maintained.

Compliance and Monitoring

We are dedicated to staying informed about the evolving legal landscape surrounding Generative AI. ReviewLens will:

• Adapt to new regulations and industry standards as they emerge.
• Regularly assess our AI practices to ensure alignment with ethical and legal expectations.
• Investigate and address any reported misuse of Generative AI within our platform.

User Responsibilities

Users of ReviewLens are expected to:

• Use Generative AI features responsibly and within the scope of this Policy.
• Report any concerns about AI functionality or outputs to support@reviewlens.ai.
• Refrain from bypassing AI safeguards or using the technology in ways that conflict with our Terms and Conditions.

Updates to This Policy

We may revise this Policy to reflect advancements in AI technology or changes in legal requirements. Updates will be posted at https://reviewlens.ai/generative-ai-policy, and significant changes will be communicated to Users via email or within the ReviewLens platform.

Contact Us

For questions or feedback about this Policy or our use of Generative AI, please reach out to:

Email: support@reviewlens.ai